PRIVACY POLICY

Introduction

Maison Sinclair operates maisonsinclair.com. We are committed to protecting the privacy of our customers and users. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our Site or make a purchase.

By using our Site, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our Site.

1. Information We Collect

1.1 Personal Information

When you visit our Site or make a purchase, we may collect the following personal information:

  • Contact Details: Name, email address, phone number, and postal address.

  • Payment Information: Credit card details, billing address, and other payment-related information.

  • Account Information: Username, password, and other information related to your account.

  • Order Information: Details about products you have purchased or wish to purchase.

  • Communication Data: Any communication between you and us, including emails and messages.

1.2 Non-Personal Information

We may also collect non-personal information, which may include:

  • Technical Data: IP address, browser type, operating system, and other technology on the devices you use to access our Site.

  • Usage Data: Information about how you use our Site, including pages viewed, time spent on the Site, and other analytical data.

2. How We Use Your Information

We may use the information we collect for the following purposes:

  • Order Processing: To process and fulfil your orders, including sending confirmation emails and shipping details.

  • Customer Service: To communicate with you, provide customer support, and address any issues or concerns.

  • PersonaliSation: To tailor our products, services, and promotions to your preferences and interests.

  • Marketing: To send you promotional materials, newsletters, and special offers, if you have opted in to receive such communications.

  • Analytics: To analyse trends, track user activity, and improve our Site and services.

  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.

3. Disclosure of Your Information

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us with payment processing, shipping, marketing, and other business operations.

  • Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena, or to protect our rights, property, or safety.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.

4. Data Security

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small files that are stored on your device and allow us to recognise you and remember your preferences.

You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our Site.

6. Your Rights and Choices

You have the right to:

  • Access and Update: Access and update your personal information at any time.

  • Opt-Out: Opt out of receiving marketing communications from us by following the unsubscribe instructions in any email you receive or by contacting us directly.

  • Delete: Request the deletion of your personal information, subject to certain legal obligations.

  • Complain: Lodge a complaint with a regulatory authority if you believe your rights have been violated.

7. International Transfers

As we are based in Australia, your personal information will be processed and stored in Australia. If you are accessing our Site from outside Australia, your information may be transferred to and processed in Australia. By using our Site, you consent to this transfer.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Maison Sinclair
Mater Street Fitzroy
contact@maisonsinclair.com

Last Updated: 11 August 2024